As a new Customer

Think carefully about the following 8 questions. For each question you can mark only one answer so you may need to prioritise, so Good Luck!

1) When I think about how I want my people to be different selling their ideas in real life after this training I would hope for (choose one):

More planning & preparation before meetings More spontaneity in meetings More structure in meetings

2) Dealing with negative people at work you need:

To turn attention to positive people instead To change your own attitude – we need negative people! Good coaching skills to change their attitude

3) When making a presentation I hope a good presenter to most of all:

Look confident & professional Look to a chat with audience before the presentation Look at the audience

4) In my experience the best training results can be achieved when

Group has similar business backgrounds and similar level of English Group has different business backgrounds BUT similar level of English Group has very different business backgrounds AND different level of English

5) In Negotiations I expect my best people to:

Put their cards on the table Keep a poker face with poor cards Be ready to bluff and hint at cards they may not have

6) If for unavoidable reasons I the customer have to cancel training less than 2 weeks before training date I myself would realistically expect to:

Negotiate cancellation fee on case-by-case basis Pay cancellation fee of 10% Pay no cancellation fee at all!

7) The best training courses get the best results:

Immediately After a follow-up session 2-6 weeks later After written feedback and two separate follow up sessions

8) Answer the next questions True or False

When preparing before a meeting it is very important to consider Cultural Differences you might experience True False
With a good supplier we don't need a contract True False
It is a good idea to avoid discussions of sex/religion/politics in small talk True False
Training should be fun True False

 

You have completed the Langdon challenge as a potential New Customer. Press this button to calculate score.